EXCHANGE POLICY

Moana Bikini will happily accept any clean, unworn, unwashed, unused swimsuit that was sold at regular price for an exchange. Customers wishing to exchange merchandise must contact Moana bikini via returns@moanabikini.com for an authorization number. The merchandise must be in its original packaging, a completed exchange form, sanitary stickers and original hangtags must be still attached. Moana Bikini under no circumstances offers store credit.
Unfortunately, Moana Bikini does not offer refunds and our policy is an Exchange Only Policy.

Customer is responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only). Please note if the customer wears their received  incorrect order or faulty garment this voids exchange. The garment must be unworn, unwashed, unused and all sanitary pads and swing tags attached. Customer must contact returns within 7 days of receiving merchandise.  

**ALL ITEMS DISCOUNTED, PURCHASED ON SALE OR USING A PROMOTION CODE ARE FINAL SALE AND CANNOT BE EXCHANGED**

Customers willing to exchange can only exchange for the same style in a different size.
Customers willing to exchange for a sold out item must then select an available item for the same price in its place.
Customers willing to exchange their merchandise please read the easy steps below.

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STEP 1 – EMAIL US TO REQUESTION AN AUTHORISATION NUMBER

Contact us on returns@moanabikini.com within 7 days of receiving the merchandise for an Authorisation Number. Please be sure to include your order number, and reason to exchange in this email.

STEP 2 – COMPLETE AN EXCHANGE FORM

Once you have been approved for your Authorisation Number and paid the return postage fee you can then print, and fill out your exchange form. You must print and complete this form and enclose it with your exchange.

STEP 3 – SAFELY PACK AND SHIP

The merchandise must be sent within 7 days of receiving an Authorisation Number. Please be sure the merchandise is in its original packaging, enclosed with a completed Exchanged Form. The Authorization must be clearly written on the outside of the package. If an Exchange Number is not written on the outside of the package it will be returned to sender.
Please be sure to pack the merchandise securely with labels intact. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers and hang tags attached and undamaged.

Moana Bikini reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.

NOTE – We strongly recommend you have an appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges.
 
STEP 4 – TRACKING YOUR PACKING AND CONFIRMATION

Once we have received your merchandise at Moana Bikini HQ, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary pads and swing tags still attached. Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange.



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